Privacy Policy

This Privacy Policy sets out how Jean Bean Studio (collectively referred to as “Wrén”, “we”, “us” or “our”) processes personal data. This Privacy Policy outlines our practices in relation to the collection, use and protection of the personal data you provide through our websites, apps, forms, devices, products or brand pages on social media or otherwise (collectively referred to as the “Platform”), or when you interact with us at our premises including our offices and retail outlets.

This Privacy Policy also explains your rights and the choices available to you regarding the use of, your access to, and how to update and correct your personal data.

By providing your personal data to us and/or continuing access to the Platform and accepting the Terms of Use, you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

Collection of Personal Data

In the course of your dealings with us, we may request that you provide information about yourself or any other person for the purposes stated in this Privacy Policy. We collect only personally identifiable information (“Personal Data”) that is specifically and voluntarily provided by you.

In your interaction with us or by continuing to access or use the Platform, we may collect Personal Data including, but not limited to:

  • Name, phone number, email address and mailing address
  • Social media profile information
  • Images, audio and/or video recordings
  • CCTV and security recordings
  • Personal preferences, shopping habits and purchase history
  • Transaction and payment information
  • User-generated content
  • Location data, device information and IP address
  • Website or app usage data, cookies and similar technologies

If you provide Personal Data about other individuals, you represent and warrant that:

  • You have authority to act on their behalf
  • You have obtained their consent for processing and storage of their Personal Data
  • You may receive data protection notices on their behalf

If you are a minor (under the age of 18), you confirm that you have obtained consent from your parent or legal guardian.

Cookies and Other Tracking Technologies

Cookies and similar technologies may be used to enhance your experience, enable platform functionality, combat fraud, and analyse performance.

We may also use web beacons or clear gifs to collect anonymous usage and advertising metrics. These technologies may be provided by third parties.

Cookies may be used for:

  • Security enhancement
  • Storing preferences and settings
  • Providing customised services
  • Understanding and improving platform usage

You may accept or refuse cookies through your browser settings. Disabling cookies may affect platform functionality.

Source of Personal Data

Personal Data collected by us may be sourced from:

  • Your access to or use of the Platform
  • Orders, requests or applications
  • Email or written correspondence
  • Conversations with our representatives
  • Forms, surveys, loyalty or referral programmes
  • Events, competitions or promotions
  • Video or recordings at our premises
  • Authorised third parties and business partners
  • Marketing partners and mailing lists

Purpose of Collection of Personal Data

Your Personal Data may be collected, used and processed for purposes including:

  • Administering your account
  • Providing products and services
  • Processing orders, payments and preventing fraud
  • Customer support and communications
  • Loyalty, rewards and referral programmes
  • Personalising and improving the Platform
  • Marketing, promotions and advertising
  • Analytics, research and reporting
  • Legal compliance and enforcement of rights
  • Security, crime prevention and due diligence

Consequences of Refusal to Provide Personal Data

Providing Personal Data is voluntary. However, failure to do so may result in:

  • Inability to provide products or services
  • Inability to complete transactions
  • Inability to personalise your experience
  • Inability to comply with legal obligations

Disclosure of Personal Data

Your Personal Data may be disclosed to:

  • Employees, contractors and service providers
  • Payment processors and financial partners
  • Marketing, analytics and cloud service providers
  • Legal, regulatory and enforcement authorities
  • Professional advisers and auditors
  • Group companies and business partners

All third parties are required to process Personal Data in accordance with applicable laws and security standards.

Protection of Personal Data

We implement appropriate technical and organisational measures to protect Personal Data, including:

  • Secure networks and restricted access
  • Regular system monitoring and audits
  • Identity verification before data access

Your Rights

You have the right to:

  • Request access to your Personal Data
  • Request correction of inaccurate data
  • Withdraw consent
  • Object to or restrict processing
  • Request deletion where legally permitted
  • Complain to a data protection authority

Requests must be made in writing and may be subject to verification and applicable fees.

Retention of Personal Data

Your Personal Data is retained only as long as necessary to fulfil its purpose or comply with legal requirements. When no longer required, data is securely deleted or anonymised.

International Transfers

Your Personal Data may be processed or stored in Malaysia or other jurisdictions, in accordance with applicable data protection laws.

Links to Other Websites or Apps

The Platform may contain links to third-party websites or apps. We are not responsible for their privacy practices and encourage you to review their policies.

Social Media and User Generated Content

Any content you submit on our social media platforms may be publicly visible. We advise against sharing sensitive Personal Data.

Marketing and Promotions

We may send marketing communications via email, SMS or other channels. You may unsubscribe at any time. Requests may take up to fourteen (14) working days to process.

Amendments to Privacy Policy

We may update this Privacy Policy at any time. Continued use of the Platform constitutes acceptance of the revised Privacy Policy.